Tenbury Wells Surgery

Clee Hill Branch Surgery

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

Your care records The practice is registered and complies with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside ... [continue] Access to medical records

Additional roles

Please click on the pages below to find out more about the additional roles available at our practices.

Complaints and compliments

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if ... [continue] Complaints and compliments

COVID INFORMATION

If you are Covid positive please notify reception before booking an appointment. Please check the latest information via the link below: Coronavirus (COVID-19) – NHS (www.nhs.uk For more information on our ... [continue] COVID INFORMATION

General Data Protection & New Shared Care Record

New Shared Care Record delivering better, safer care for all our patients We wanted to let you know that we are finally connecting our systems to offer joined-up health and ... [continue] General Data Protection & New Shared Care Record

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. You can register by completing forms available from reception. You ... [continue] How to register

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Practice boundary

Please use the map below to see if you live within our practice boundary. 

Privacy

Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy

Updating your details

If you change name, address or telephone number, please let our receptionists know by ringing/emailing (tenbury.reception@nhs.net) or writing to us.  You will be asked to complete a signatory form to ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour

Date published: 8th October, 2014
Date last updated: 15th November, 2014