My name is Tracy Devine and I would like to introduce myself as the Care Navigator and Care Lead for Tenbury Surgery.
The role of the Care Navigator are twofold - firstly to support patients, carers and their family to negotiate the complex systems of Health and Care in the County and to find the service or advice most appropriate for their needs. Secondly we are there as a link for people in Care Homes and other situations eg Hospital staff or ambulance staff to get through to the practice to share information about patients.
The aims are to improve the experience for patients and carers and to improve communication between Health and Care professionals to make the most efficient uses of scarce resources. Fast track communication means that patients are helped quickly to be supported by the most appropriate service.
Should you come into contact with any of our patients, carers or family members who may require some extra help, have any concerns or any non-clinical questions, please point them in my direction.
I can be contacted on 01584 810343 Tuesday-Thursday 9am until 3pm. In my absence the telephone should be answered by someone who will endeavour to answer your query or will leave me a message if the issue is not urgent.
Of course, should you have any queries or would like to find out more about this service, please do not hesitate to contact me.
Community Care Navigation