Appointments

Urgent appointments

To request an urgent appointment for today (Monday to Friday):

  • phone us on 01584 810343 (Tenbury Wells Surgery) or 01584 890408 (Clee Hill).  , Monday to Friday from 8am to 6.30pm
  • or visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

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Routine appointments

To request a routine appointment in the next 2-8 weeks:

  • use our appointment request form, Monday to Friday 8am-6.30pm. Your request will be read and reviewed today and will be actioned within an appropriate time frame, depending on the nature of your request. We may need to contact you to request further information.
  • phone us on 01584 810343 (Tenbury Wells Surgery) or 01584 890408 (Clee Hill), Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – Patient Access
  • phone us on 01584 810343 (Tenbury Wells Surgery) or 01584 890408 (Clee Hill), Monday to Friday from 8am to 6.30pm
  • reply CANCEL to your appointment reminder text message

Non-urgent advice: If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10:30am.

Home visits take up more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.

Non-urgent advice: Clee Hill Patients:

If you need to request a visit outside of the normal opening hours of Clee Hill surgery but inside the normal working hours of Tenbury Surgery – please telephone Tenbury Surgery on 01584 810343 to make your request.